Posts Categorized: Health & Social Care

Challenging & Aggressive Behavior

With Susan Lawrence Ingredients & Techniques Listen Demonstrate Understanding Make a clear, specific request Stick & repeat (adapt if their response merits) Describe behavior specifically, don’t label the person Avoid endless repetition – assertively end interaction in this case. Fruit and Roots to Anger The tree roots are universal, archtypical reasons to be angry: Being… Read more »